Privacy Policy

What we collect

• Your account: your name, your email address, and how you sign in (a password, or Google or Apple). We never see or store your password in a readable form.
• Your profile: display name, username, profile and card photos, gender, preferred hand and side, the rackets you list, and your date of birth if you choose to give it. Only you can see your date of birth.
• Your play: the communities you join and your role in them, the activities you sign up for, who you played with, match scores, ratings, Experiences (EXP), medals and league entries.
• Your messages: chat in communities and activities, direct messages between members, and notifications. If you turn on push notifications, we keep the address your browser or phone gives us to reach it.
• Your photos: pictures you upload, including costume photos, which can be cut out from their background.
• Contact and support: what you write in our contact form, a scrambled (hashed) form of your network address to stop spam, and a basic log of what you did in the app and when.
• Reports and blocks: when you report a News post or comment we keep the reason, your note, who reported it and a copy of the text, so we can act on it; the person reported is not told who you are. When you block somebody we keep the block, so their posts stay hidden from you.

How we use it

To run Communitrix: show your name and results to the communities you play in, work out pairings and ratings, send you the notifications you ask for, answer your messages, and keep the service safe. We do not sell your data, we show no ads, and we use no advertising or analytics trackers.

Who can see what

People in a community you belong to can see your name, photo, results and ratings in that community. A community marked public can be read by anyone, including people who are not signed in. Your email address is kept in our sign-in system and is not shown to other members. Your date of birth is never shown to anyone else.

Who helps us run it

Supabase hosts our database and sign-in (in Singapore). Vercel hosts the website. Cloudflare serves our domain and stores uploaded photos. Google and Apple handle sign-in if you choose them. Hostinger delivers our emails. Your browser or phone maker's push service delivers notifications. A photo cut-out service that we run ourselves handles costume photos. They process data only to provide these services to us.

Keeping and deleting your data

We keep your data while your account is open. You can delete your account at any time in the app (Profile, Settings, Delete account) or on the delete account page. Deleting removes your sign-in, date of birth, photos, messages, friendships and notification settings. Match results, ratings and medals stay under the name Deleted Player, because they are part of other people's history and rankings. Posts you made on a community bulletin stay without your name. Your blocks are deleted, and a report you filed stays without your name. Encrypted backups may keep older copies for a limited time.

Your choices

You can edit your profile at any time, switch notifications off, or ask us for a copy of your data. Write to us at the address below. If the law where you live gives you more rights, such as Indonesia's Personal Data Protection Law, we honour them.

Children

Communitrix is not meant for children under 13, and we do not knowingly collect their data.

Changes

If we change this policy we will update the date above, and tell you in the app when the change is important.

Contact

Questions or requests about your data: contact@communitrix.id